Shipping & Returns
Shipping
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How long will my order take to arrive?
- Domestic (US): 3–7 business days
- International: 7–21 business days depending on destination and local customs processing
How will I know when my order ships?
You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way.
Do you offer free shipping?
We periodically offer free shipping promotions. Sign up for our newsletter or follow us on social media to stay in the loop!
Returns
What is your return policy?
We want you to love what you ordered. If you're not satisfied, contact us within 30 days of delivery and we'll work with you to make it right.
What items are eligible for return?
Items must be unused and in their original packaging to be eligible for a return. Due to the nature of our products, certain items may not be eligible for return once opened.
What if my item arrives damaged or incorrect?
We sincerely apologize if that happens! Please contact us within 7 days of delivery with a photo of the issue and we'll send a replacement or issue a full refund — no hassle.
How do I start a return?
Reach out to us and we'll guide you through the process:
- Email: admin@thesmokejointonline.com
- Phone: (941) 876-8547
We typically respond within 3 hours.